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Library Philosophy and Practice 2010

ISSN 1522-0222

Internet Use Behavior and Attitude of College Students: a Survey of Leadership Colleges' Network

Muhammad Safdar
Air University
Islamabad, Pakistan

Dr. Khalid Mahmood
Professor & Chairman
Department of Library & Information Science
University of the Punjab
Lahore, Pakistan

Saima Qutab
Research Librarian
Punjab Directorate of Mines & Minerals
Lahore, Pakistan



The Internet is an inseparable part of today's educational system. The academic increasingly depends on the Internet for educational purposes. A majority of academic and research institutions provide Internet service to students, teachers, and researchers (Kaur, 2008). In recent years, use of the Internet has also increased in Pakistan. Policymakers in Pakistan have given top priority to the information and communication industry and have taken a number of favorable steps such as establishing IT policy and investment in IT infrastructure, fiber optic access, software technology, human resource development, and launching of e-government projects. Internet access is available in 1,700 cities and towns in Pakistan (Bashir, 2006).

In developed countries, a lot has been written on information seeking behavior. Such research is required for users in Pakistan. This study is an attempt to investigate the Internet use behavior and attitude of intermediate and bachelor's level students of the Leadership Colleges network in Punjab.

Objectives of this study:

  1. The frequency of Internet use by college students
  2. Computer and Internet availability at home
  3. Most-used Internet resources and services
  4. Reasons for using the Internet
  5. Availability of help in using the Internet
  6. Attitude of students towards the Internet

Literature Review

Developed countries have made huge investments in this industry with a profit-earning motive (Madan, 1987). Gulzar (2001) observes that the Internet is growing well in Pakistan but there is a need to provide this important service to working people. He says that there are 300 million Internet subscribers in Pakistan with 100 percent growth every year. Users with access to the Internet were linked with universities, research institutes, or government bodies, as students, researchers, or officials. After a revolutionary change in the world of telecommunication, the Government of Pakistan has defined the following objectives for this sector:

  1. The improvement in the infrastructure of the telecom for the betterment of economic, social, and cultural development in Pakistan.
  2. The encouragement of new private sector initiatives committed to improve the telecom sector
  3. The protection of consumer interests
  4. Facilitation of investment and competition

Sturges (2002) believes that it is impossible to count the networks which are linked to the Internet. Internet tools for communication and the exchange of information include email, usenet, bulletin boards, forums, and mobile technology (Branscomb, 1998). In a survey of the most popular search engines among librarians, students, and consumers Brazin (2004) enlisted Achoo Healthcare Online, Dogpile, Google, Health on the Net (HON) Foundation, etc.

College students are a unique population of Internet users. Students were the first group in USA who used the Internet for communication, recreation, and file sharing. College students and their teachers find the Internet convenient and useful for educational activities (Jones, 2002). Kubey, Lavin, and Barrows (2001) found that 68 percent of parents and 69 percent of teachers said that they have seen higher grades because of Internet use. Purposes for Internet use have appeared in many studies, and include educational, business, browsing, appointments, and entertainment. Fallows (2004) and Kaur (2006) found that the portion of Internet use for entertainment was 69 percent. Laurence and Miller (2000) indicate that scholars use the Internet for quick communication. Winship and McNab (1999) found a growing range of services offering to post, fax, or email full text journal articles, course outlines, and sources by colleges and universities.

Behavioral studies of the Internet indicate that it makes life easy, creates links between different communities and cultures, is a good way to connect people and find educational resources (Aydin, 2007; D'Esposito & Gardner, 1999). Fallows (2004) observes that the Internet can be used for scholarly purposes, map or contact information, purchase of tickets for travel, communication through emails or chats, and entertainment such as games or audio and video files. Nachmias, Mioduser, and Shemla (2000) found gender differences in the use of the Internet with a higher and more extensive usage for longer hours by males.

Not all information on the Internet is reliable or safe. Horrigan (2000), Sturges (2002), and Weitzner (2007) mention the unreliability of information on the Internet. There are not necessarily quality or authenticity checks on information on the Internet. Misrepresented, fake, and pirated literature causes problems for researchers and students. Users may have privacy concerns. There are sites that many users may find offensive, as well as instructions for carrying out violent or illegal acts.


The questionnaire survey method was used in this study. A total sample of 800 students (200 each) was selected from all four campuses of the Leadership Colleges network, i.e., Lahore, Multan, Rawalpandi, and Sailkot. A convenience sampling method was applied. The useable number of responses was 599 (75%).


Table 1 shows respondents' gender and program of study. Most participants were female. They belong to science, arts, and commerce programs at intermediate and bachelor levels. According to Table 2, 89 percent students had computer facility at home while 59 percent had Internet access as well. Only 20 percent had formal training in using the Internet. Most (53 percent) mentioned that their friends provided assistance in using the Internet. The second largest group of helpers is relatives (23 percent).

Table 1. Profile of respondents

  Frequency Percent
Gender Male 347 58
  Female 252 42
Program of study B.Sc. 112 19
  B.A 48 8
  B.Com 139 23
  F.Sc 138 23
  F.A 17 3
  I.Com 92 15
  I.C.S 53 9

Table 2. Availability of computer, Internet, training, and assistance

  Frequency Percent
Computer availability at home   532 89
Internet facility at home   356 59
Formal training in using Internet   120 20
Assistance in using Internet Teachers 100 17
  Friends 320 53
  Relatives 138 23
  Others 53 9

Internet use behavior of the students is shown in Table 3. The variables include frequency, place, experience, reasons for use, and most-used search engines and e-mail services. Many respondents used the Internet 2 or 3 days in a week (34 percent). The second largest group (29 percent) used the Internet rarely. Most use the Internet at their homes. They use it to update their knowledge, communicate, and make friends. They took help from their friends for solving problem in using the Internet. According to the participants, the Internet has made their life easy with quick access to knowledge and information as well as for communication. Nearly one-fifth of respondents had two years of Internet experience and an almost equal number had one year. Only two percent had used the Internet more than seven or eight years.

Table 3. Internet use

    Frequency Percent
Frequency of Internet use Once a day 96 16
  2-3 days in a week 204 34
  Fortnightly 41 7
  Once a month 70 12
  Rarely 175 29
Place of Internet use Home 346 58
  College 175 29
  Net Café 101 17
  Any other place 48 8
Experience of Internet use (years) 1 106 18
  2 111 19
  3 71 12
  4 49 8
  5 58 10
  6 22 4
  7 9 2
  8 9 2
  9 5 1
  10 6 1
  11 1 0
  12 2 0
Reasons of Internet use To communicate with others 231 39
  To make class assignments 129 22
  To prepare for examination 69 12
  To update your knowledge 285 48
  To read news 111 19
  To download software 109 18
  To purchase items 21 4
  For entertainment 207 35
  Any other reason 30 5
Search engines Google 423 71
  Yahoo 217 36
  MSN 73 12
  AltaVista 11 2
  Any other 7 1
E-mail services Hotmail 231 39
  Yahoo 378 63
  Gmail 39 7
  Any other 26 4

Most participants (48 percent) stated that they used the Internet to update their knowledge. Nearly two-fifths use the Internet for communicating with friends, relatives, and teachers or for making online friends. A third major reason (35 percent) was entertainment, while more than one-fifth use the Internet for preparing class presentations.

To measure the attitude of students towards the Internet, 16 statements were provided with a 5-point Likert scale ( strongly agree=5, agree=4, undecided=3, disagree=2, strongly disagree=1 ). The data were analyzed in two steps. First, the mean and standard deviation were calculated for each statement. Then, a t-test was applied to see the mean difference on various independent variables, i.e., class level (program of study), gender, computer facility at home, Internet access at home and formal Internet training (Table 4).

Table 4. Independent samples t-test for various independent variables


t values

No. Statement Mean SD Class level Gender Computer at home Internet at home Internet training
a. Internet provides easy life 4.06 .839 1.901 .170 .141 1.908 2.813**
b. Internet is a fast way to reach knowledge 4.54 .704 1.250 .619 1.910 3.560 .709
c. Internet creates close relationships among societies 3.96 .940 .216 1.205 .748 1.033 3.465**
d. Internet provides freedom to people 3.76 1.102 1.774 1.408 .456 1.922 1.898
e. It is enjoyable to chat on the Internet 3.96 1.061 .306 1.489 .744 1.134 2.144
f. Internet is a good source to make friends 3.76 1.130 1.602 3.885** .815 .693 3.080**
g. Internet can allow you to do more imaginative work 3.83 .915 1.962 .731 .792 1.148 1.837
h. Internet has a potential to be an effective teaching/training tool 3.82 .952 3.325** .259 .549 2.955** 1.658
i. Use of Internet by students is just a waste of time and money 2.91 1.347 1.607 2.000* 2.583* 1.589 .774
j. Internet includes unnecessary, non-useful knowledge 2.97 1.364 2.740** .122 .582 .689 .060
k. Internet causes destroyed societies 3.14 1.235 3.990** .866 .413 .211 1.720
l. Internet creates addiction 3.46 1.122 4.417** 3.005** .002 .843 .319
m. Internet creates cultural problems 3.22 1.219 2.771** 1.868 .187 .515 1.556
n. Internet forces people to be alone 3.01 1.276 .160 2.217* 1.038 .728 .128
o. It is not safe to make shopping at Internet 3.12 1.208 2.380* 1.833 .113 .703 1.401
p. Use of foreign languages in Internet is a problem 3.11 1.266 1.619 .191 2.554* 1.383 .872

* Significant at p <.05 ** Significant at p <.01

The participants strongly agreed to the statement “Internet is a strong way to reach knowledge.” They agreed to the following statements (mean > 3.5):

  • Internet provides easy life.
  • Internet creates close relationships among societies.
  • Internet provides freedom to people.
  • It is enjoyable to chat on the Internet.
  • Internet is a good source to make friends.
  • Internet can allow you to do more imaginative work.
  • Internet has a potential to be an effective teaching/training tool.

The respondents remain "Undecided” about all other statements (mean between 2.5 and 3.5).

There is a difference of opinion between two groups of respondents based on their class levels, i.e., intermediate (I.C.S., I.Com., F.A., and F.Sc.) and bachelor (B.A, B.Com., B.C.S., and B.Sc.) is shown in Table 4. No significant difference was found in ten statements. The bachelor students showed stronger attitudes towards the Internet's role as an effective training tool, unnecessary and non-useful knowledge, damages society, unsafe for shopping, creates addiction, and cultural problems.

Men and women showed significant differences of opinion on only four statements. Male students thought the Internet was a good way to make friends. Female students considered that use of the Internet a waste of time and money, a way to create addiction, and a way to force people to be alone.

There was no major difference of opinion found among students with and without a computer at home. Students without computers at home thought that foreign languages material on the Internet was a problem.

Students with access to the Internet at home did not show any difference of opinion with the students without Internet access. Students with Internet access had a stronger attitude towards the Internet's potential to be an effective teaching/training tool.

Formal Internet training did not create a significant difference among students. Students who received training had a stronger attitude toward three statements, i.e., the Internet makes life easy, creates close relationships among societies, and is a good source of making friends.


Results of the study reveal that the students were new Internet users but used it regularly. Most had access to the Internet at home. They used this technology mostly for communication and educational purposes. A majority of users had no formal training. They preferred to contact their friends or relatives for solving problems in Internet use. Their attitude towards the tools and services of the Internet was positive. Users agreed that the Internet was very helpful in meeting their information and communication requirements swiftly.

Keeping in view the positive attitude of students towards the Internet it is recommended that they be provided with formal training. Assistance in solving problems in Internet use should also be provided formally, i.e., by teachers or laboratory staff. College administration should take steps to encourage the Internet use by providing Internet access on campus.


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Bashir, S. (2006). Internet services offered by Punjab University Library Digital Lab Unit: A case study. Unpublished master's thesis. University of the Punjab.

Branscomb, H. E. (1998). Casting your net: A student's guide to research on the Internet. Boston: Allyn and Bacon.

Brazin, L. R. (2004). The guide to the complimentary and alternative medicine on the Internet. New York: Haworth Information Press.

D'Esposito, J. E. & Gardner, R. M. (1999). University students' perceptions of the Internet: An exploratory study. The Journal of Academic Librarianship, 25, 456-461.

Fallows, D. (2004). The Internet and daily life: Many Americans use the Internet in every day activities, but traditional offline habits skill dominate. Retrieved August 26, 2008, from http://www.pewInternet.org/pdfs/pip_college_report.pdf

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Jones, S. (2002). The Internet goes to college: How students are living in the future with today's technology. Retrieved September 04, 2008, from http://www.great-web-design-tips.com/web-site-design-150.html

Kaur, A. Internet use for entertainment and information. Retrieved August 24, 2008, from http://www.zonalatina.com/Z1data129.htm

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Laurence, H., & Miller, W. (Eds.). (2000). Academic research on the Internet: Options for scholars and libraries. New York: Haworth Information Press.

Madan, S. N. (1987). Computer and library service. New Delhi: Commonwealth Publishers.

Nachmias, R., Mioduser, D., & Shemla, A. (2000). Internet usage by students in an Israeli high school. Journal of Educational Computing Research, 22, 57-73.

Sturges, P. (2002). Public Internet access in libraries and information services. London: Facet.

Weitzner, D. J. (2000). Beyond secrecy: New privacy protection strategies for the world wide web. Retrieved August 18, 2008, from http://www.13s.de/~olmedilla/events/2007/PEAS07/papers/Beyond%20Secrecy

Winship, I., & McNab, A. (1999). The student's guide to the Internet 1999. London: Library Association Publishing.



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